Class Cancellations & Date Changes
We require at least a minimum number of people per class. If that minimum is not met 72 hours before the class, the class may be canceled or the start date pushed back one week.
We will contact you 24-48 hours before the class start date to notify you if the class has been canceled or the start date changed to accommodate low registration numbers. You will have the option of enrolling in an alternative class, receiving credit toward a future class, or receiving a full refund if the class is canceled or the new dates do not work for your schedule.
Refund & Transfer Policy
We will refund your class fee or transfer you to a new class if you cancel in writing at least 3 days before the class starts. If you enroll within 3 days of the class, you are not eligible for refunds or transfers for any reason. We are unable to offer any refunds or transfers after the class begins. If you adopt from us and return the dog, your fees are not refundable for any reason.
Families with Dogs
Because having and training a dog is a family affair, we encourage family members and kids to come to class with the handler. However, it is important that some guidelines be followed regarding children.
Children must be non-disruptive under parental control at all times. Please explain to your children that not all dogs are friendly towards children and therefore they should obtain the owner’s permission before approaching another dog. Handlers must be at least 13 years of age. Parents must attend class with their children except in the case that the child is at least 16 years old. For our Calm, Cool, and Collected class, handlers must be at least 18 years old and more stringent restrictions on child attendance may apply for safety reasons.
Behavioral Appropriateness
Not all dogs are behaviorally appropriate for the group class environment. If your dog does not get along with other dogs and/or barks incessantly at the sight of other dogs, s/he may not do well in the group class environment. Excessively fearful dogs may also have trouble in group classes. If you’re unsure if your dog is behaviorally appropriate for class, please contact us in advance at training@eastbayspca.org. If your dog is too disruptive or not behaviorally appropriate for class, your instructor may suggest training alternatives.
Wait List Policy
If you are registered on the wait list for a class, a member of our staff will contact you if there are openings for enrollment.
Vaccinations
We are dedicated to the safety of all the dogs that attend classes, therefore we ask you to have at least 2 DH2PP vaccines before coming into any class. This shot should include Distemper and Parvo. We encourage a Bordetella shot for puppies, but it is not a requirement. For adult dogs we also ask that your rabies vaccination be up to date. Please bring in your vaccination papers to your first class.
We do strongly recommend that you vaccinate your canine companion against the Canine Influenza Virus (CIV). For more information on CIV talk with your veterinarian or visit our Canine Influenza Virus information page.
Additional Information
- We prefer dogs that are spayed or neutered when attending our dog training classes, except for puppies under 6 months. If you have questions regarding this, please contact us at training@eastbayspca.org. We have two low cost Spay/Neuter Centers located in Oakland and Dublin.
- We use reward based, force free training methods and do not allow prong collars or choke collars in our dog training classes.
- Unfortunately, we do not offer make-up classes. If you need to miss a class, please let your instructor know and they will send you the class homework/information.